AI receptionist
for plumbing contractors.
A burst pipe calls at midnight. Goes to voicemail. You find the message at 6 a.m. The customer called a competitor at 12:05 a.m. and someone answered. Michelle answers at midnight. She captures the situation, flags the urgency, and holds the draft response for your approval. You roll a truck or you don't. That is your call.
She answers. She captures. You approve. Nothing moves without you.
Business hours, after hours, weekends. Michelle picks up every inbound call. She asks your configured intake questions: issue description, location, urgency, whether water is actively running or shut off.
You get a structured summary: caller name, contact, address, what they described, urgency level, and a draft response. The customer has not heard back yet. Nothing has been promised.
Review the summary. Approve it and the draft goes to the customer. Edit it first if you need to. Decline it if the job is not right for your shop. Michelle will not commit a slot, quote a price, or dispatch on her own.
Plumbing contractors lose their highest-value jobs after hours.
Water running. Homeowner panicking. Calling every plumber in the area at 1 a.m.
Whoever answers first gets a premium-rate emergency call. Second place gets nothing. If your line goes to voicemail at 1 a.m., you are second place before you wake up.
No hot water. Caller has tried two other numbers already. Yours is their third call.
You are one missed ring from losing the job. Water heater replacements are a significant ticket, not a job you want going to the competitor who answered first.
Multiple fixtures backing up. Homeowner does not know if it is a main line issue or a clog.
Main line jobs require the right equipment on the truck. You need to know the scope before dispatching. Michelle gets that information from the caller before anything is committed.
Your techs are running calls all day. The phone rings while you are under a sink. Voicemail again.
Routine faucet repairs, fixture installations, and inspection inquiries fund the steady base of the business. They do not require emergency rates but they do require someone to answer.
Call the live number. She answers on our front desk right now.
Michelle is live on our own business phone line. Call her, act like a homeowner with a burst pipe or a dead water heater. She captures the intake and drafts a summary for owner approval. No account. No signup. One call tells you everything.
Call right now. Michelle answers for AI Field Guide, live, on our own front desk. She asks intake questions, captures the job, and drafts a summary for the owner to approve. Nothing moves until the owner says yes. That is the approval-first model.
This is the real line, not a simulation. The same pattern runs on your number, configured with your job types, your service area, and your intake questions.
Hire Michelle.
Same Michelle. Configured for plumbing intake. Flat monthly rate. No per-call fees. No per-minute charges. Cancel any time.
Questions plumbing contractors ask before hiring Michelle.
Does Michelle work for plumbing companies?
Yes. Michelle is configured around plumbing job types: burst pipes, water heater failures, drain backups, leak investigations, fixture replacements, and routine service calls. She asks the intake questions you set, including location, issue description, and urgency level, then captures the job and sends you the summary to approve. Nothing books without your sign-off.
What happens when a customer calls about a burst pipe after hours?
Michelle answers immediately. She captures the situation: pipe location, water shutoff status, and severity. She flags it as an emergency, notifies you right away, and holds the draft response for your approval. Nothing is confirmed to the customer until you review. You decide whether to dispatch or promise a timed callback.
How much does Michelle cost for a plumbing business?
After-hours coverage is $99 per month, flat. 24/7 coverage is $159 per month, flat. No per-call fees. No per-minute charges. No contract. Cancel any time.
Will Michelle quote a price or give an estimate over the phone?
No. Michelle will not quote a price or give an estimate. She captures the job details and sends you the summary. Pricing stays with you. She tells callers the owner will follow up with pricing information after reviewing the job details.
What if a caller is in a panic about active water damage?
Michelle is configured to handle escalation scenarios. For active flooding situations, she can walk callers through locating and shutting off the main water supply while capturing the job, then immediately notify you as an emergency. The escalation steps are set by you during configuration. Nothing goes to the customer without your approval.